Shipping Policy

8.1. Delivery costs
Shipping costs are offered by La Régence for all deliveries to the following destinations: Metropolitan France, Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Sweden. Shipping costs apply for destinations outside these areas for baskets under €1000, they are calculated before payment. Taxes and customs fees are the responsibility of the Buyer.

8.2. Delivery terms
The Buyer is informed that the Products can only be delivered to him if:
- the Seller offers delivery to the destination country indicated in the delivery address by the Buyer when placing the order.
Order ;
- the Buyer has a valid delivery address in the destination country indicated in the delivery address by the Buyer when placing his Order;
or, if he is able to recover the Products, by his own
means, at a Seller located in metropolitan France. The Products are delivered by the Seller to the address indicated by the Buyer when placing the Order.

8.3. Receipt of Products
The Buyer must check the condition of the Products upon receipt in order to confirm their conformity with the Order. When verification of the Product is possible at the time of delivery, the Buyer must immediately issue reservations on the condition of the package and the Product, to the carrier if the Product or its packaging has been damaged during transport.

8.4. Delay/non-delivery
In the event of delay, total or partial non-receipt of the Product(s) ordered, the Buyer is invited to contact La Régency from the agreed delivery date in order to deal with the problem.

8.5. Product returned to the Seller
If a Product is returned to the Seller for a reason such as “unclaimed” or “does not live at the address indicated”: the Buyer is reimbursed for the price of his Order (excluding the cost of returning the Product); and/or
– if the Buyer and the Seller agree, the Product will be reshipped to the Buyer with the corresponding costs being paid (product return costs and reshipping costs). After a period of one month without any news from the Buyer, the Products will no longer be shipped, without this giving rise to any right to reimbursement, exchange or compensation.